Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Decision tables and decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...

Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...

This module outlines the concepts, importance, and the implementation of DevOps practices.

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...

Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.

This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...