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Creating data relationships in Views
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Défi
Creating data relationships in Views
4 Tâches
10 mins
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The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating Insights for BAs
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Défi
Creating Insights for BAs
2 Tâches
25 mins
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GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating reports that combine data from multiple classes
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Défi
Creating reports that combine data from multiple classes
2 Tâches
30 mins
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The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Creating users and roles
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Défi
Creating users and roles
4 Tâches
10 mins
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Creating work status values
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Défi
Creating work status values
2 Tâches
10 mins
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GoGoRoad stakeholders want a way to quickly differentiate Assistance Request Cases during the Service and Resolution Stages. To clarify reporting on A...
Integrating external customer service data
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Défi
Integrating external customer service data
5 Tâches
30 mins
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A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Leveraging reports in the contact center
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Défi
Leveraging reports in the contact center
4 Tâches
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Managing application access
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Défi
Managing application access
1 Tâche
5 mins
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GoGoRoad product managers want to restrict access to development on the New Vendor Case Type so that only approved roles perform updates. Configure...
Managing Application Settings
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Défi
Managing Application Settings
2 Tâches
30 mins
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During development, Human Resources (HR) business partners integrate with a legacy application to identify the latitude and longitude of a provided...
Manipulating application data
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Défi
Manipulating application data
2 Tâches
20 mins
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Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...