Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...

Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...

Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...

Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...

Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...

To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.