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24.1 Release notes
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モジュール
24.1 Release notes
2 トピック
25 分
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Applying NLP for Case classification
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モジュール
Applying NLP for Case classification
1 トピック
10 分
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Architecture and design during the Prepare phase
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モジュール
Architecture and design during the Prepare phase
6 トピック
1時間 30 分
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Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Creating and managing teams of users
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モジュール
Creating and managing teams of users
1 トピック
15 分
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Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.
Debugging application errors
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モジュール
Debugging application errors
3 トピック
40 分
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Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.
Defining a customer Microjourney
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モジュール
Defining a customer Microjourney
5 トピック
50 分
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Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Dev Studio overview
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モジュール
Dev Studio overview
1 トピック
15 分
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With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Email bot cases and responses
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モジュール
Email bot cases and responses
2 トピック
25 分
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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モジュール
Email Manager portal
6 トピック
55 分
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Intelligent routing
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モジュール
Intelligent routing
4 トピック
1時間
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...