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Predicting case completion
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モジュール
Predicting case completion
1 トピック
15 分
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Predicting fraud
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モジュール
Predicting fraud
1 トピック
15 分
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Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
Predicting missing the Service-Level Agreement
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モジュール
Predicting missing the Service-Level Agreement
1 トピック
10 分
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Presenting suggestions for agents
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モジュール
Presenting suggestions for agents
4 トピック
35 分
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Adding dynamic functionality to a button
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チャレンジ
Adding dynamic functionality to a button
2 タスク
10 分
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After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Adding fields to Views
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チャレンジ
Adding fields to Views
4 タスク
20 分
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Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...
Configuring a dashboard
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チャレンジ
Configuring a dashboard
2 タスク
30 分
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Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Configuring a form View
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チャレンジ
Configuring a form View
2 タスク
10 分
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After a request for roadside assistance is approved, the system creates a Service Case. CSRs need the ability to easily review information associated...
Configuring a full Case View
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チャレンジ
Configuring a full Case View
2 タスク
10 分
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The Mayor and Services Coordinator requested a single View to track updates while running Service Cases. The Services Coordinator requested a History...
Configuring a portal
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チャレンジ
Configuring a portal
1 タスク
10 分
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...