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Applying NLP for Case classification
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モジュール
Applying NLP for Case classification
1 トピック
10 分
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Applying the advanced features of test automation
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モジュール
Applying the advanced features of test automation
4 トピック
25 分
All Products -
Learn how you can integrate Pega unit tests, scenario tests, test coverage, and quality metrics with continuous integration and delivery (CI/CD) in...
Approvals and SLAs
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モジュール
Approvals and SLAs
3 トピック
35 分
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Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...
Approving and publishing Pega Knowledge content
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モジュール
Approving and publishing Pega Knowledge content
2 トピック
15 分
Pega Customer Service 8.7 -
Learn about the process and the roles involved in approving and publishing draft content for Pega Knowledge. You also learn how to reject content, add...
Mobile apps for Pega applications
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モジュール
Mobile apps for Pega applications
2 トピック
20 分
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Learn how to configure delivery options for a mobile app for a Pega Platform™ application.
Cascading approvals
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モジュール
Cascading approvals
1 トピック
20 分
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Model a series of approvals using cascading approvals in Pega Platform™. To receive approval from people on different levels of the organizational...
Routing Assignments to users
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モジュール
Routing Assignments to users
1 トピック
25 分
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Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Completing work on time
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モジュール
Completing work on time
2 トピック
25 分
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Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
Arbitrating between actions
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モジュール
Arbitrating between actions
2 トピック
25 分
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After applying engagement policy rules, a customer may still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs...
Arbitration fundamentals
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モジュール
Arbitration fundamentals
2 トピック
30 分
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After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer...