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Application Development Intermediate
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Mission
Application Development Intermediate
7 Modules
7 Challenges
8 hrs 35 mins
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Take the next step in your journey towards mastering Application Development.
Case Management Intermediate
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Mission
Case Management Intermediate
5 Modules
5 Challenges
5 hrs 15 mins
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Continue learning about Case Management using Pega Platform™.
Pega Customer Service Case Management Edition
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Mission
Pega Customer Service Case Management Edition
2 Modules
3 Challenges
1 hr 30 mins
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Updating Assignment routing
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Challenge
Updating Assignment routing
2 Tasks
20 mins
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The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...
Overriding Case Urgency
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Challenge
Overriding Case Urgency
1 Task
10 mins
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Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren
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Challenge
Case-Genehmigungen mit einer Zuständigkeitsmatrix konfigurieren
2 Tasks
10 mins
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GoGoRoad-Stakeholder möchten Gebietsleitern gestatten, mit zunehmendem Servicewachstum neue Lieferanten als Dienstanbieter hinzuzufügen. Handelt es...
Configuring parallel processing
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Challenge
Configuring parallel processing
4 Tasks
20 mins
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At TGB, candidates for an open position are interviewed by multiple team members. The existing interview Process in the HRApps application only allows...
Configuring Case locking
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Challenge
Configuring Case locking
1 Task
10 mins
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At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...
Configuring Flow Action post-processing
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Challenge
Configuring Flow Action post-processing
2 Tasks
20 mins
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Currently, the Candidate Case Type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the Case at the...
Creating a new service request
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Challenge
Creating a new service request
4 Tasks
10 mins
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U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...