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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

TGB sends an email to a candidate to extend an offer of employment. TGB company policy gives the candidate 72 hours to respond to the offer. However...

To reduce errors and complaints with payroll processing, the Human Resources department allows employees of TGB to enroll in direct deposit. When...

As a part of the onboarding process, TGB sends an email that provides the employment start date to each new employee and contractor. This email also...

Human Resources (HR) business partners create benefits enrollment and employee evaluation cases on behalf of TGB employees. To ensure that they create...

Work groups and work queues allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.

The Payroll Department at TGB reports that some employees enter an incorrect bank name when enrolling in direct deposit. The payroll department...

The Human Resources (HR) department wants to allow HR business partners to update the start date for an employee while the onboarding case is open. If...