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Completing work on time
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Modul
Completing work on time
2 Themen
25 Min.
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Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
Authenticating customers using Digital Messaging
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Modul
Authenticating customers using Digital Messaging
2 Themen
20 Min.
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Automating workflow decisions
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Modul
Automating workflow decisions
1 Thema
15 Min.
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Automate decision-making to reduce processing time and ensure consistency between Cases.
Automation shapes in the Case Life Cycle
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Modul
Automation shapes in the Case Life Cycle
1 Thema
20 Min.
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Pega Platform™ provides different Automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the Case...
Inviting users to an application
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Modul
Inviting users to an application
1 Thema
10 Min.
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Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
User guidance
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Modul
User guidance
2 Themen
15 Min.
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Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.
Benutzerteams erstellen und verwalten
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Modul
Benutzerteams erstellen und verwalten
3 Themen
25 Min.
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Erstellen Sie Arbeitsgruppen und Arbeitswarteschlangen, sodass funktionsübergreifende Benutzerteams an einem gemeinsamen Aufgabenpool arbeiten können...
Best practices for keeping your Pega applications running smoothly
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Modul
Best practices for keeping your Pega applications running smoothly
3 Themen
25 Min.
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Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...
Building a Data Model for Business Architects
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Modul
Building a Data Model for Business Architects
6 Themen
1 Std. 35 Min.
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As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Building the customer analytical data model
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Modul
Building the customer analytical data model
9 Themen
1 Std. 55 Min.
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...