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Adding optional actions to a workflow for BAs
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Challenge
Adding optional actions to a workflow for BAs
2 Aufgaben
10 Min.
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GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...
Adding Portals and landing pages in Constellation applications
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Challenge
Adding Portals and landing pages in Constellation applications
5 Aufgaben
30 Min.
Pega Platform '23 -
Sweet Life stakeholders have decided to create different Portals so that the users of their Tell Us More application only have access to the...
Attaching PDF files to a case
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Challenge
Attaching PDF files to a case
2 Aufgaben
10 Min.
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InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Refining an Agile Workbench backlog
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Challenge
Refining an Agile Workbench backlog
5 Aufgaben
30 Min.
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Overriding Case Urgency
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Challenge
Overriding Case Urgency
1 Aufgabe
10 Min.
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Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Manipulating application data
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Challenge
Manipulating application data
2 Aufgaben
20 Min.
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Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...
Approving work for BAs
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Challenge
Approving work for BAs
5 Aufgaben
20 Min.
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In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Approving work
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Challenge
Approving work
1 Aufgabe
5 Min.
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The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Routing work to users
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Challenge
Routing work to users
2 Aufgaben
10 Min.
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Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Assigning Primary Fields, Case tabs, and more in Constellation
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Challenge
Assigning Primary Fields, Case tabs, and more in Constellation
6 Aufgaben
45 Min.
Pega Platform '23 -
Stakeholders at Sweet Life are extremely interested in how a Pega application built on the Constellation UI can make Case processing easier for Case...