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Low-Code App Builder

Low-Code App Builder Extended

Low-Code Maker

Pega Digital Messaging

Authenticating customers using Digital Messaging

  • Módulo

    Authenticating customers using Digital Messaging

    2 Temas

    20 minutos

    Visible to: All users
  • Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

Configuring chat queues and routing

  • Módulo

    Configuring chat queues and routing

    5 Temas

    40 minutos

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring common phrases for agents

Configuring Digital Messaging Manager

Digital messaging

  • Módulo

    Digital messaging

    3 Temas

    25 minutos

    Visible to: All users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Getting started with Digital Messaging

  • Módulo

    Getting started with Digital Messaging

    2 Temas

    15 minutos

    Visible to: All users
  • In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...

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