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Always-On Outbound Customer Engagement

Cross-Sell on the Web Extended

Decisioning Consultant

Deployment Manager for 1:1 Customer Engagement

  • Misión

    Deployment Manager for 1:1 Customer Engagement

    5 Módulos

    5 Retos

    4 horas 35 minutos

    Visible to: All users
  • Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...

Pega Customer Decision Hub Foundation

Pega Process AI Essentials

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Misión

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Retos

    1 h 30 minutos

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    System Architect

    Implementing and deploying Pega Care Management

    • Módulo

      Implementing and deploying Pega Care Management

      6 Temas

      55 minutos

      Pega Care Management 8.7 Visible to: All users
    • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

    Presenting suggestions for agents

    • Módulo

      Presenting suggestions for agents

      4 Temas

      35 minutos

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

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