Search
Low-Code App Builder
-
Misión
Low-Code App Builder
12 Módulos
10 Retos
11 horas 20 minutos
-
An introduction to using Pega Platform™ to develop applications that advance the digital transformation of organizations.
Low-Code App Builder Extended
-
Misión
Low-Code App Builder Extended
1 Misión
19 Módulos
18 Retos
23 horas 45 minutos
-
Continue learning about low-code application development using Pega Platform™.
Business conditions
-
Módulo
Business conditions
2 Temas
20 minutos
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Creating Customer Service data sources
-
Módulo
Creating Customer Service data sources
1 Tema
10 minutos
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Integrating external data
-
Módulo
Integrating external data
2 Temas
20 minutos
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Monitoring your contact center with Insights
-
Módulo
Monitoring your contact center with Insights
2 Temas
15 minutos
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Presenting suggestions for agents
-
Módulo
Presenting suggestions for agents
4 Temas
35 minutos
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Adding a new property to an existing entity
-
Reto
Adding a new property to an existing entity
4 Tareas
20 minutos
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Configuring a data source
-
Reto
Configuring a data source
1 Tarea
15 minutos
-
As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
Configuring business conditions
-
Reto
Configuring business conditions
2 Tareas
5 minutos
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...