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Adding and configuring adapters

Adding framework components to a solution

  • Défi

    Adding framework components to a solution

    8 Tâches

    45 mins

    Visible to all users
  • The first two application projects are complete. After reviewing the solution's documentation, you need a user interface project, named MainPrj, which...

Configuring intelligent routing

  • Défi

    Configuring intelligent routing

    2 Tâches

    10 mins

    Visible to all users
  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Configuring organization structure

  • Défi

    Configuring organization structure

    5 Tâches

    15 mins

    Pega Robot Manager 8.5.3 Visible to all users
  • For Phase 2 of the application, a basic organizational structure for MyTown must be set up within Pega Robot Manager™. The structure allows users to...

Configuring Pega Robot Manager

  • Défi

    Configuring Pega Robot Manager

    5 Tâches

    30 mins

    Pega Robot Manager 8.5.3 Visible to all users
  • MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types by using a Pega Robot Manager™ application. As an...

Configuring the Email Manager portal

  • Défi

    Configuring the Email Manager portal

    2 Tâches

    15 mins

    Visible to all users
  • The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

Creating a Pega Email Bot

  • Défi

    Creating a Pega Email Bot

    2 Tâches

    15 mins

    Visible to all users
  • The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...

Creating an automation

  • Défi

    Creating an automation

    2 Tâches

    45 mins

    Visible to all users
  • Based on the business case, you have created the necessary projects and interrogated the applications needed to search for the nearest store based on...

Creating an email account

  • Défi

    Creating an email account

    1 Tâche

    10 mins

    Visible to all users
  • The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...

Creating Custom Reports in Pega Robot Manager

  • Défi

    Creating Custom Reports in Pega Robot Manager

    5 Tâches

    20 mins

    Pega Robot Manager 8.5.1 Visible to all users
  • MyTown has used the robotic process automation (RPA) services for two months and has received complaints from users that both Service requests and...

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