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Creating a Rule

Temporäre Cases erstellen und permanent machen

Szenariobasierte Test-Cases erstellen und ausführen

Defining a customer Microjourney

Customizing the customer service user interface

  • モジュール

    Customizing the customer service user interface

    2 トピック

    15 分

    Visible to: All users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Decision tables and trees

DevOps

  • モジュール

    DevOps

    5 トピック

    50 分

    All Products Visible to: All users
  • This module outlines the concepts, importance, and the implementation of DevOps practices.

Identifying duplicate Cases

Sending emails during Case processing

Escalating late work

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