Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...

Verwenden Sie temporäre Cases, um Speicherplatz zu sparen und die Systemleistung zu verbessern.

Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Decision tables and decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...

Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.