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Sending emails during Case processing
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チャレンジ
Sending emails during Case processing
1 タスク
15 分
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
補足: The framework of this challenge uses the Constellation...
Escalating late work
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チャレンジ
Escalating late work
1 タスク
10 分
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Skipping a process based on business context
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チャレンジ
Skipping a process based on business context
1 タスク
10 分
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Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Leveraging reports in the contact center
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チャレンジ
Leveraging reports in the contact center
4 タスク
15 分
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...