During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...

Das Kundendienst-Team von GoGoRoad möchte mobilen Benutzern auf einer für Smartphones optimierten Benutzeroberfläche die in der Nähe ansässigen...

As part of each candidate Case, TGB performs a background check on the applicant. As part of the background check, a SOAP connector is invoked to...

Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...

As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...

U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...

The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...