Search
Suggested knowledge articles
-
Module
Suggested knowledge articles
3 Topics
20 mins
-
Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
UI authoring in Constellation
-
Module
UI authoring in Constellation
5 Topics
50 mins
Pega Platform '23 -
Explore how you can configure Views to create the user interface in a Constellation application.
Voice AI components
-
Module
Voice AI components
2 Topics
15 mins
-
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Working in the Patient 360 profile
-
Module
Working in the Patient 360 profile
8 Topics
1 hr 35 mins
Pega Care Management 8.7 -
Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...
Working with Voice AI models
-
Module
Working with Voice AI models
2 Topics
15 mins
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Enabling accessibility features in an application
-
Challenge
Enabling accessibility features in an application
1 Task
10 mins
-
To ensure compliance with government regulations on accessibility, GoGoRoad wants to assess the user experience (UX) for users with color vision...
Updating Assignment routing
-
Challenge
Updating Assignment routing
2 Tasks
20 mins
-
The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...
Adding a duplicate Case search for BAs
-
Challenge
Adding a duplicate Case search for BAs
4 Tasks
15 mins
-
In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...
Adding a duplicate Case Type search
-
Challenge
Adding a duplicate Case Type search
3 Tasks
10 mins
-
InsCorp wants to ensure that only one Assistance Request Case is processed for each request. Customers that send assistance requests might have...
Adding dynamic functionality to a button
-
Challenge
Adding dynamic functionality to a button
2 Tasks
10 mins
-
After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...