Search
Configuring a dashboard
-
Module
Configuring a dashboard
1 Topic
15 mins
-
Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Kaskadierende Genehmigungen mit Berichtsstruktur konfigurieren
-
Module
Kaskadierende Genehmigungen mit Berichtsstruktur konfigurieren
2 Topics
20 mins
-
Modellieren Sie die Genehmigungsverarbeitung unter Berücksichtigung einer Berichtshierarchie. So können Sie ein Modell der Genehmigungen durch das...
Creating a child Case
-
Module
Creating a child Case
1 Topic
15 mins
-
Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...
Creating a case from email
-
Module
Creating a case from email
2 Topics
20 mins
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Temporäre Cases erstellen und permanent machen
-
Module
Temporäre Cases erstellen und permanent machen
3 Topics
20 mins
-
Verwenden Sie temporäre Cases, um Speicherplatz zu sparen und die Systemleistung zu verbessern.
Defining a customer Microjourney
-
Module
Defining a customer Microjourney
5 Topics
50 mins
-
Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Debugging system performance
-
Module
Debugging system performance
3 Topics
1 hr
-
Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Decision tables and trees
-
Module
Decision tables and trees
4 Topics
35 mins
-
Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Designing reports with multiple sources
-
Module
Designing reports with multiple sources
4 Topics
55 mins
-
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Identifying duplicate Cases
-
Module
Identifying duplicate Cases
1 Topic
10 mins
-
Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.