Search
Sending emails during Case processing
-
Challenge
Sending emails during Case processing
1 Aufgabe
15 Min.
-
The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Hinweis: The framework of this challenge uses the Constellation...
Escalating late work
-
Challenge
Escalating late work
1 Aufgabe
10 Min.
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Skipping a process based on business context
-
Challenge
Skipping a process based on business context
1 Aufgabe
10 Min.
-
Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Leveraging reports in the contact center
-
Challenge
Leveraging reports in the contact center
4 Aufgaben
15 Min.
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Linking Cases and Case Types in Constellation applications
-
Challenge
Linking Cases and Case Types in Constellation applications
4 Aufgaben
35 Min.
Pega Platform '23 -
During the application design phase, the business stakeholders for Sweet Life determined the need to establish relationships between Cases. For...
Localizing a UI form
-
Challenge
Localizing a UI form
3 Aufgaben
45 Min.
-
GoGoRoad stakeholders have a requirement to translate the New vendor Case Type to Spanish.
Use the Localization wizard to localize the New vendor...