Search
Creating a case from email
-
Modul
Creating a case from email
2 Themen
20 Min.
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Creating a child Case
-
Modul
Creating a child Case
1 Thema
15 Min.
-
Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...
Decision tables and trees
-
Modul
Decision tables and trees
4 Themen
35 Min.
-
Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Defining a customer Microjourney
-
Modul
Defining a customer Microjourney
5 Themen
50 Min.
-
Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Designing an approval Process
-
Modul
Designing an approval Process
1 Thema
15 Min.
-
To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.
Designing reports with multiple sources
-
Modul
Designing reports with multiple sources
4 Themen
55 Min.
-
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Email bot cases and responses
-
Modul
Email bot cases and responses
2 Themen
25 Min.
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
-
Modul
Email Manager portal
6 Themen
55 Min.
-
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Escalating late work
-
Modul
Escalating late work
1 Thema
10 Min.
-
Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Evaluating application data with Insights for Business Architects
-
Modul
Evaluating application data with Insights for Business Architects
1 Thema
20 Min.
-
As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...