Search
Routing work to users
-
Challenge
Routing work to users
2 Aufgaben
10 Min.
-
Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Routing work to users for BAs
-
Challenge
Routing work to users for BAs
2 Aufgaben
15 Min.
-
In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Scheduling a robot in Pega Robot Manager
-
Challenge
Scheduling a robot in Pega Robot Manager
2 Aufgaben
15 Min.
-
Based on the business need, you have verified the updated Candidate work group and requestor mapping table changes. In Pega Robot Manager™, you can...
Sending emails during Case processing
-
Challenge
Sending emails during Case processing
1 Aufgabe
15 Min.
-
The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Hinweis: The framework of this challenge uses the Constellation...
Setting Case Status
-
Challenge
Setting Case Status
1 Aufgabe
20 Min.
-
After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...
Setting up data ingestion
-
Challenge
Setting up data ingestion
7 Aufgaben
40 Min.
-
The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...
Setting UseKeys and implementing ASO
-
Challenge
Setting UseKeys and implementing ASO
5 Aufgaben
45 Min.
-
Based on the business case, users may work with multiple customers simultaneously. Because the CRM application contains customer and account...
Sizing a Pega Platform project
-
Challenge
Sizing a Pega Platform project
2 Aufgaben
15 Min.
-
Prior to beginning work on the Roadside Assistance application, stakeholders have requested an estimate of the project size and scope. The estimate is...
Sizing a project in App Studio for BAs
-
Challenge
Sizing a project in App Studio for BAs
1 Aufgabe
20 Min.
-
With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...
Skipping a Process based on a business context for BAs
-
Challenge
Skipping a Process based on a business context for BAs
2 Aufgaben
10 Min.
-
Payments for roadside assistance requests are covered for customers who have opted for the higher Gold coverage level. Customers with the Gold...