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Sending emails during Case processing
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Challenge
Sending emails during Case processing
1 Aufgabe
15 Min.
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Hinweis: The framework of this challenge uses the Constellation...
Setting Case Status
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Challenge
Setting Case Status
1 Aufgabe
20 Min.
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After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...
Setting UseKeys and implementing ASO
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Challenge
Setting UseKeys and implementing ASO
5 Aufgaben
45 Min.
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Based on the business case, users may work with multiple customers simultaneously. Because the CRM application contains customer and account...
Skipping a Process based on a business context for BAs
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Challenge
Skipping a Process based on a business context for BAs
2 Aufgaben
10 Min.
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Payments for roadside assistance requests are covered for customers who have opted for the higher Gold coverage level. Customers with the Gold...
Skipping a process based on business context
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Challenge
Skipping a process based on business context
1 Aufgabe
10 Min.
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Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Streamlining work with Assisted Sign-On and Start My Day
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Challenge
Streamlining work with Assisted Sign-On and Start My Day
7 Aufgaben
20 Min.
Pega Robotic Automation 22.1 -
The Robotic Banking company plans to streamline work by allowing its workers to automatically open and log in to everyday work applications and web...
Training the email bot to understand topics
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Challenge
Training the email bot to understand topics
1 Aufgabe
15 Min.
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U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...
Using breakpoints and diagnostic logs
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Challenge
Using breakpoints and diagnostic logs
3 Aufgaben
20 Min.
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The CRM application does not require a user name or password to access the data. As a result, the project documentation requires writing a log entry...
Using Pega Robot Simulator
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Challenge
Using Pega Robot Simulator
4 Aufgaben
55 Min.
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MyTown wants to use Pega Robot Simulator to mimic a multi-robot scenario for specific work groups and assignment types. By simulating the scenario...