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Presenting suggestions for agents

  • Modul

    Presenting suggestions for agents

    4 Themen

    35 Min.

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Adding dynamic functionality to a button

Adding fields to Views

Displaying list data in Views

Refining an Agile Workbench backlog

Grouping fields in Views

Customizing a View at run time

Stil auf ein UI-Element anwenden

Configuring Primary Fields for BAs

  • Challenge

    Configuring Primary Fields for BAs

    4 Aufgaben

    10 Min.

    Visible to: All users
  • During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...

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