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Basic robotic automations
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Módulo
Basic robotic automations
9 Temas
1 h 15 minutos
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In terms of developing a robotic project for attended or unattended robots, developing automations is the last basic concept in Pega Robot Studio™...
Avoiding overexposure of actions
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Módulo
Avoiding overexposure of actions
2 Temas
20 minutos
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Learn about contact policies and how they are used in Pega Customer Decision Hub. Gain experience defining contact policy rules to suppress actions...
Avoiding overexposure of actions in outbound
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Módulo
Avoiding overexposure of actions in outbound
2 Temas
25 minutos
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Contacting a customer too frequently can have a negative impact on the customer's attitude toward further actions by your company. Learn how to define...
UX design basics
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Módulo
UX design basics
7 Temas
40 minutos
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This module introduces Pega's approach to UX and describes UX best practices for enterprise.
Basic interrogation
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Módulo
Basic interrogation
4 Temas
30 minutos
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Before developing a robotic solution for use with a Pega Platform™ application, you must complete the process of interrogating the necessary...
Benchmarking
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Módulo
Benchmarking
3 Temas
20 minutos
Pega Process Mining -
Learn how to compare the key metrics and Process Maps from two processes side-by-side. This comparison makes it easier to identify variations and...
Inviting users to an application
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Módulo
Inviting users to an application
1 Tema
10 minutos
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Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
User guidance
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Módulo
User guidance
2 Temas
15 minutos
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Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.
Creating and managing teams of users
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Módulo
Creating and managing teams of users
1 Tema
15 minutos
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Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.
Best practices for building accessibility into Pega applications
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Módulo
Best practices for building accessibility into Pega applications
5 Temas
1 h 15 minutos
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Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...