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Sending emails during Case processing
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Reto
Sending emails during Case processing
1 Tarea
15 minutos
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Nota: The framework of this challenge uses the Constellation...
Escalating late work
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Reto
Escalating late work
1 Tarea
10 minutos
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Exploring the DX API with Postman
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Reto
Exploring the DX API with Postman
9 Tareas
1 h
Pega Platform '23 -
The Pega Digital Experience (DX) API is a set of model-driven REST API endpoints that help you programmatically view, create, and update Cases and...
Skipping a process based on business context
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Reto
Skipping a process based on business context
1 Tarea
10 minutos
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Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Leveraging reports in the contact center
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Reto
Leveraging reports in the contact center
4 Tareas
15 minutos
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Linking Cases and Case Types in Constellation applications
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Reto
Linking Cases and Case Types in Constellation applications
4 Tareas
35 minutos
Pega Platform '23 -
During the application design phase, the business stakeholders for Sweet Life determined the need to establish relationships between Cases. For...
Localizing a UI form
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Reto
Localizing a UI form
3 Tareas
45 minutos
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GoGoRoad stakeholders have a requirement to translate the New vendor Case Type to Spanish.
Use the Localization wizard to localize the New vendor...