During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...

After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...

When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...

When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...

Create a project that logs in to the BankerInsight application, inserts the Customer Number, and searches for a client to display account details. 

C...

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...

The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...