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Defining a customer Microjourney
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Módulo
Defining a customer Microjourney
5 Temas
50 minutos
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Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Designing a mobile app experience
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Módulo
Designing a mobile app experience
2 Temas
25 minutos
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Mobile app experiences built with Pega Platform™ can be configured for each user role. Learn how to personalize the theme colors of a mobile app...
Designing an approval Process
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Módulo
Designing an approval Process
1 Tema
15 minutos
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To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.
Designing UI for multiple devices
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Módulo
Designing UI for multiple devices
3 Temas
30 minutos
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Leverage responsive behavior, such as that found in layout templates, to create an optimal user experience regardless of which device users prefer.
Email bot cases and responses
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Módulo
Email bot cases and responses
2 Temas
25 minutos
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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Módulo
Email Manager portal
6 Temas
55 minutos
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Escalating late work
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Módulo
Escalating late work
1 Tema
10 minutos
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Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Extending Service-Level Agreement configurations
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Módulo
Extending Service-Level Agreement configurations
2 Temas
30 minutos
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In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...
Flow Action processing
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Módulo
Flow Action processing
2 Temas
20 minutos
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In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...
Identifying duplicate Cases
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Módulo
Identifying duplicate Cases
1 Tema
10 minutos
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Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.