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Application Development

Configuring business conditions

  • Module

    Configuring business conditions

    2 Temas

    20 minutos

    Pega Customer Service 8.7 Visible to all users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Creating a new Cosmos application

  • Module

    Creating a new Cosmos application

    2 Temas

    30 minutos

    Pega Platform 8.4 Visible to all users
  • Learn to use the New Application wizard to quickly create a Cosmos application and distinguish Cosmos in the application stack. 

Low-code defined

Form autofill

  • Module

    Form autofill

    2 Temas

    15 minutos

    Pega Customer Service 8.7 Visible to all users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

MLOps

  • Module

    MLOps

    2 Temas

    25 minutos

    Pega Customer Decision Hub 8.7 Visible to all users
  • Learn how to use Machine Learning Operations (MLOps) to replace the predictive model that drives a prediction with a new model. You can import a...

Next-Best-Action and customer interactions

  • Module

    Next-Best-Action and customer interactions

    2 Temas

    20 minutos

    Visible to all users
  • Pega’s omni-channel artificial intelligence (AI) delivers the right action at every customer touch by crunching millions of data points in real-time.

    ...

Pega Process AI overview

  • Module

    Pega Process AI overview

    1 Tema

    15 minutos

    Visible to all users
  • Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for...

Pega Voice AI

  • Module

    Pega Voice AI

    2 Temas

    25 minutos

    Pega Customer Service 8.7 Visible to all users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Predicting case completion

  • Module

    Predicting case completion

    1 Tema

    15 minutos

    Visible to all users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

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