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Routing work to users for BAs
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Défi
Routing work to users for BAs
2 Tâches
15 mins
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In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Running Pega Customer Decision Hub setup wizard
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Défi
Running Pega Customer Decision Hub setup wizard
4 Tâches
45 mins
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U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...
Scheduling a robot in Pega Robot Manager
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Défi
Scheduling a robot in Pega Robot Manager
2 Tâches
15 mins
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Based on the business need, you have verified the updated Candidate work group and requestor mapping table changes. In Pega Robot Manager™, you can...
Sending emails during Case processing
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Défi
Sending emails during Case processing
1 Tâche
15 mins
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Note: The framework of this challenge uses the Constellation...
Setting Case Status
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Défi
Setting Case Status
1 Tâche
20 mins
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After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...
Setting UseKeys and implementing ASO
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Défi
Setting UseKeys and implementing ASO
5 Tâches
45 mins
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Based on the business case, users may work with multiple customers simultaneously. Because the CRM application contains customer and account...
Skipping a Process based on a business context for BAs
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Défi
Skipping a Process based on a business context for BAs
2 Tâches
10 mins
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Payments for roadside assistance requests are covered for customers who have opted for the higher Gold coverage level. Customers with the Gold...
Skipping a process based on business context
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Défi
Skipping a process based on business context
1 Tâche
10 mins
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Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Streamlining work with Assisted Sign-On and Start My Day
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Défi
Streamlining work with Assisted Sign-On and Start My Day
7 Tâches
20 mins
Pega Robotic Automation 22.1 -
The Robotic Banking company plans to streamline work by allowing its workers to automatically open and log in to everyday work applications and web...
Testing a mixed-mode robotic solution for Citrix
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Défi
Testing a mixed-mode robotic solution for Citrix
4 Tâches
20 mins
Pega Robotic Automation 19.1 -
ABC Enterprises requests that your development team finish the testing to verify the Citrix automation architecture. You must test the connectivity...