The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...

The Payroll Department at TGB reports that some employees enter an incorrect bank name when enrolling in direct deposit. The payroll department...

TGB sends an email to a candidate to extend an offer of employment. TGB company policy gives the candidate 72 hours to respond to the offer. However...

As a part of the onboarding process, TGB sends an email that provides the employment start date to each new employee and contractor. This email also...

Human Resources (HR) business partners create benefits enrollment and employee evaluation cases on behalf of TGB employees. To ensure that they create...

Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

In Roadside Assistance cases, a customer service representative (CSR) must assign a service provider to the case, review the summary of the services...

The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate cases...

During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...