Search
Calculating fields using decision tables
-
チャレンジ
Calculating fields using decision tables
2 タスク
15 分
-
GoGoRoad stakeholders want to ensure customer satisfaction by allowing the application of discounts based on whether the service provider is on time...
Collaborating with Pulse and Tags
-
チャレンジ
Collaborating with Pulse and Tags
2 タスク
10 分
-
Throughout the Case Life Cycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Configuring a Case suggestion
-
チャレンジ
Configuring a Case suggestion
5 タスク
15 分
-
Customers of U+ Bank initiate a chat session with a live CSR and request to change their home address. The expected outcome is that Messaging AI...
Configuring a chatbot with web messaging
-
チャレンジ
Configuring a chatbot with web messaging
5 タスク
15 分
-
The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...
Configuring a dashboard
-
チャレンジ
Configuring a dashboard
2 タスク
30 分
-
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Configuring a form View
-
チャレンジ
Configuring a form View
2 タスク
10 分
-
After a request for roadside assistance is approved, the system creates a Service Case. CSRs need the ability to easily review information associated...
Configuring a full Case View
-
チャレンジ
Configuring a full Case View
2 タスク
10 分
-
The Mayor and Services Coordinator requested a single View to track updates while running Service Cases. The Services Coordinator requested a History...
Configuring a knowledge article suggestion
-
チャレンジ
Configuring a knowledge article suggestion
5 タスク
5 分
-
Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring a portal
-
チャレンジ
Configuring a portal
1 タスク
10 分
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...