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Temporäre Cases erstellen und permanent machen

Defining a customer Microjourney

Customizing the customer service user interface

  • Module

    Customizing the customer service user interface

    2 Topics

    15 mins

    Visible to: All users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Decision tables and trees

Low-code defined

Dev Studio – Übersicht

Sizing a Pega Platform project

Identifying duplicate Cases

Sending emails during Case processing

Escalating late work

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