After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...

Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...

After seeing your manually built Case Type, your Lead System Architect would like you to try out the new Pega GenAI™ tool. Compare the Case Life Cycle...

Customers of U+ Bank initiate a chat session with a live CSR and request to change their home address. The expected outcome is that Messaging AI...

The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...

Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...

After a request for roadside assistance is approved, the system creates a Service Case. CSRs need the ability to easily review information associated...

The Mayor and Services Coordinator requested a single View to track updates while running Service Cases. The Services Coordinator requested a History...

Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...