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Accessibility Essentials

  • Mission

    Accessibility Essentials

    5 Modules

    5 hrs 35 mins

    Visible to: All users
  • According to the World Report on Disability from the World Health Organization, 15 percent of the world's population, or 1 billion people, experience...

Low-Code App Builder

Low-Code App Builder Extended

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Challenges

    1 hr 30 mins

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Voice AI

  • Mission

    Pega Voice AI

    7 Modules

    2 hrs 25 mins

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

User Experience Foundation

Configuring a dashboard

Configuring Portal content

Configuring UI elements

Creating Customer Service data sources

  • Module

    Creating Customer Service data sources

    1 Topic

    10 mins

    Visible to: All users
  • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

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