To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.

Modellieren Sie die Genehmigungsverarbeitung unter Berücksichtigung einer Berichtshierarchie. So können Sie ein Modell der Genehmigungen durch das...

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...

Verwenden Sie temporäre Cases, um Speicherplatz zu sparen und die Systemleistung zu verbessern.

Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.