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Pausing and resuming case processing
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Challenge
Pausing and resuming case processing
1 Aufgabe
10 Min.
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Designing a Case Life Cycle
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Challenge
Designing a Case Life Cycle
8 Aufgaben
30 Min.
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The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
Setting Case Status
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Challenge
Setting Case Status
1 Aufgabe
20 Min.
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After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...
Case-Typ „Backlog“ untersuchen
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Challenge
Case-Typ „Backlog“ untersuchen
11 Aufgaben
30 Min.
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Sie sind gerade als Pega Business Architect in das GoGoRoad-Anwendungsentwicklungsprojekt eingestiegen.
GoGoRoad ist ein Kfz-Serviceunternehmen, das...
Challenging a Predictive Model
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Challenge
Challenging a Predictive Model
3 Aufgaben
10 Min.
Pega Customer Decision Hub '23 -
U+ Bank uses Pega Customer Decision Hub™ to personalize the credit card offers that a customer receives on the U+ Bank website. The bank makes a...
Loading actions and treatments from file
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Challenge
Loading actions and treatments from file
4 Aufgaben
10 Min.
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U+ Bank recently completed a pilot project to show an offer, the Standard credit card, to all customers who log in to their account page on the...
Coaching a sales representative
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Challenge
Coaching a sales representative
3 Aufgaben
10 Min.
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Sophia Anderson is the sales manager for North America. Sophia has a new member on her team named Noah Smith. Sophia notices that Noah is...
Collaborating with Pulse and Tags
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Challenge
Collaborating with Pulse and Tags
2 Aufgaben
10 Min.
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Throughout the Case Life Cycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Collaborating in Spaces and Pulse
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Challenge
Collaborating in Spaces and Pulse
3 Aufgaben
10 Min.
Pega Platform 8.8 -
Throughout the case lifecycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Composing data in Data Flows
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Challenge
Composing data in Data Flows
4 Aufgaben
25 Min.
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In the Sample application, two data structures exist:
- Directors: Sample-Data-Directors
- Managers: Sample-Data-Managers
Along with the data structures...