Search
Refining an Agile Workbench backlog
-
Reto
Refining an Agile Workbench backlog
5 Tareas
30 minutos
-
Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Testing your application
-
Reto
Testing your application
4 Tareas
40 minutos
-
For an Assistance Request Case, when users enter the vehicle make, one or more associated models are displayed in the Model drop-down list...
Debugging application errors
-
Reto
Debugging application errors
4 Tareas
20 minutos
-
As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Managing application access
-
Reto
Managing application access
1 Tarea
5 minutos
-
GoGoRoad product managers want to restrict access to development on the New Vendor Case Type so that only approved roles perform updates. Configure...
Auditing changes to the value of fields
-
Reto
Auditing changes to the value of fields
1 Tarea
5 minutos
-
HRApps provides payroll setup for employees. For the Payroll Setup Case Type, an employee provides their bank information for direct deposit. When the...
Creating users and roles
-
Reto
Creating users and roles
4 Tareas
10 minutos
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Creating and managing teams of users
-
Reto
Creating and managing teams of users
5 Tareas
15 minutos
-
In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...
Configuring a coaching tip
-
Reto
Configuring a coaching tip
2 Tareas
15 minutos
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Reto
Configuring a common phrase
2 Tareas
15 minutos
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring and managing a deployment pipeline
-
Reto
Configuring and managing a deployment pipeline
8 Tareas
15 minutos
-
As a Release Manager, you are responsible for managing the application deployment pipelines with the help of the Deployment Manager. You have an...