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Designing a mobile app experience
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Défi
Designing a mobile app experience
4 Tâches
15 mins
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GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...
Enforcing Service-Level Agreements
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Défi
Enforcing Service-Level Agreements
1 Tâche
15 mins
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You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
Escalating late work
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Défi
Escalating late work
1 Tâche
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Establishing Service-Level Agreements for BAs
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Défi
Establishing Service-Level Agreements for BAs
1 Tâche
15 mins
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In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Inspecting a Deployment Manager pipeline
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Défi
Inspecting a Deployment Manager pipeline
7 Tâches
10 mins
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You are the Release Manager for three applications, HRApps, ITApproval, and PegaGP. As a Release Manager, you are responsible for managing the...
Merging rule branches using the Merge pipeline
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Défi
Merging rule branches using the Merge pipeline
7 Tâches
15 mins
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You are the PegaGP Release Manager and an Application Developer for the PegaGP application.
As the Release Manager, you are responsible for managing...
Overriding Case Urgency
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Défi
Overriding Case Urgency
1 Tâche
10 mins
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Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Pausing and resuming case processing
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Défi
Pausing and resuming case processing
1 Tâche
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Performing Pega scenario testing
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Défi
Performing Pega scenario testing
2 Tâches
15 mins
Pega Platform 8.7 -
A member service representative needs to perform the following actions for an Assistance Request application:
- Add a new household using the
Performing Pega unit testing
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Défi
Performing Pega unit testing
3 Tâches
15 mins
Pega Platform 8.7 -
For an Assistance Request case, when users enter the make of a vehicle, one or more associated vehicles are displayed in the Vehicle list. Users...