Search
Always-On Outbound Customer Engagement
-
ミッション
Always-On Outbound Customer Engagement
7 モジュール
7 チャレンジ
5 時間 55 分
-
Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...
Business Architect
-
ミッション
Business Architect
15 モジュール
20 チャレンジ
1 day 3 時間 30 分
-
Begin your journey as a business architect with Pega Platform™ by learning the capabilities of App Studio to develop applications on Pega Platform...
Decisioning Consultant
-
ミッション
Decisioning Consultant
5 ミッション
1 day 7 時間 25 分
-
Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses...
Pega Digital Messaging
-
ミッション
Pega Digital Messaging
8 モジュール
6 チャレンジ
6 時間 10 分
-
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...
Pega Express Delivery
-
ミッション
Pega Express Delivery
8 モジュール
8 時間 45 分
-
Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...
Architecture and design during the Prepare phase
-
モジュール
Architecture and design during the Prepare phase
6 トピック
1時間 30 分
-
Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Pega Express overview for Business Architects
-
モジュール
Pega Express overview for Business Architects
6 トピック
1時間 30 分
-
Pega Express™ is a light, design-focused delivery approach that combines the low-code experience of Pega Platform™, and the delivery values and best...
Configuring chat queues and routing
-
モジュール
Configuring chat queues and routing
5 トピック
40 分
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
-
モジュール
Configuring Digital Messaging Manager
8 トピック
1時間 10 分
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Defining a customer Microjourney
-
モジュール
Defining a customer Microjourney
5 トピック
50 分
-
Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...