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Avoiding overexposure of actions
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モジュール
Avoiding overexposure of actions
2 トピック
20 分
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Learn about contact policies and how they are used in Pega Customer Decision Hub. Gain experience defining contact policy rules to suppress actions...
Avoiding overexposure of actions in outbound
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モジュール
Avoiding overexposure of actions in outbound
2 トピック
25 分
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Contacting a customer too frequently can have a negative impact on the customer's attitude toward further actions by your company. Learn how to define...
Basic interrogation
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モジュール
Basic interrogation
4 トピック
30 分
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Before developing a robotic solution for use with a Pega Platform™ application, you must complete the process of interrogating the necessary...
Benchmarking
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モジュール
Benchmarking
3 トピック
20 分
Pega Process Mining -
Learn how to compare the key metrics and Process Maps from two processes side-by-side. This comparison makes it easier to identify variations and...
Inviting users to an application
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モジュール
Inviting users to an application
1 トピック
10 分
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Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
User guidance
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モジュール
User guidance
2 トピック
15 分
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Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.
Creating and managing teams of users
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モジュール
Creating and managing teams of users
1 トピック
15 分
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Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.
Best practices for building accessibility into Pega applications
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モジュール
Best practices for building accessibility into Pega applications
5 トピック
1時間 15 分
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Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...
Best practices for keeping your Pega applications running smoothly
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モジュール
Best practices for keeping your Pega applications running smoothly
3 トピック
25 分
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Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...
Best practices for the Pega Cosmos design system
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モジュール
Best practices for the Pega Cosmos design system
7 トピック
1時間 45 分
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In this module, learn the best practices for designing in the Pega Cosmos design system, including how to work with general design standards, theming...