Search
Low-Code App Builder
-
ミッション
Low-Code App Builder
12 モジュール
10 チャレンジ
11 時間 20 分
-
An introduction to using Pega Platform™ to develop applications that advance the digital transformation of organizations.
Low-Code App Builder Extended
-
ミッション
Low-Code App Builder Extended
1 ミッション
19 モジュール
18 チャレンジ
23 時間 45 分
-
Continue learning about low-code application development using Pega Platform™.
Low-Code Maker
-
ミッション
Low-Code Maker
4 モジュール
2 時間 5 分
-
Designed for the Maker, learn to utilize the low-code technology of Pega Platform™ to configure applications that automate and streamline individual...
Authenticating customers using Digital Messaging
-
モジュール
Authenticating customers using Digital Messaging
2 トピック
20 分
-
Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Configuring chat queues and routing
-
モジュール
Configuring chat queues and routing
5 トピック
40 分
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
-
モジュール
Configuring common phrases for agents
1 トピック
10 分
-
Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...
Configuring Digital Messaging Manager
-
モジュール
Configuring Digital Messaging Manager
8 トピック
1時間 10 分
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Getting started with Digital Messaging
-
モジュール
Getting started with Digital Messaging
2 トピック
15 分
-
In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...
Implementing and deploying Pega Care Management
-
モジュール
Implementing and deploying Pega Care Management
6 トピック
55 分
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Monitoring your contact center with Insights
-
モジュール
Monitoring your contact center with Insights
2 トピック
15 分
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...