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Application Development
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Module
Application Development
4 Topics
40 mins
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Learn about Pega’s application development capability and how you can create applications using low-code tools like App Studio.
Configuring business conditions
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Module
Configuring business conditions
2 Topics
20 mins
Pega Customer Service 8.7 -
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Creating a new Cosmos application
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Module
Creating a new Cosmos application
2 Topics
30 mins
Pega Platform 8.4 -
Learn to use the New Application wizard to quickly create a Cosmos application and distinguish Cosmos in the application stack.
Customizing a dashboard
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Module
Customizing a dashboard
1 Topic
15 mins
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Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.
Digital messaging
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Module
Digital messaging
4 Topics
30 mins
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Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Email bot cases and responses
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Module
Email bot cases and responses
2 Topics
25 mins
Pega Platform 8.7 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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Module
Email Manager portal
5 Topics
55 mins
Pega Platform 8.7 -
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Exploring application data with Insights
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Module
Exploring application data with Insights
1 Topic
15 mins
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Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...
Gaining insight into business efficiency
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Module
Gaining insight into business efficiency
2 Topics
25 mins
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Design reports to analyze case data and provide insight into processes and workflows.
Intelligent routing
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Module
Intelligent routing
4 Topics
1 hr
Pega Platform 8.7 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...