To help applicants select the correct position during the Submission stage, recruiters ask that the description of an open position to be displayed...

Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the process.

Assign responsibility for completing a task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...

Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...

As part of each candidate case, TGB performs a background check on the applicant. As part of the background check, a SOAP connector is invoked to...