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Creating a new service request
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Challenge
Creating a new service request
4 Aufgaben
10 Min.
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U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...
Creating a SOAP connector
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Challenge
Creating a SOAP connector
3 Aufgaben
30 Min.
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Human Resources (HR) business partners use a legacy application to locate discount services available to employees near their home location. This...
Creating and setting application variables
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Challenge
Creating and setting application variables
2 Aufgaben
15 Min.
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GoGoRoad stakeholders want a quick way to control the application behavior of the Assistance Request Case Type that uses a custom Condition to skip...
Creating data relationships for BAs
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Challenge
Creating data relationships for BAs
2 Aufgaben
10 Min.
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In a recent DCO session, GoGoRoad SMEs confirmed that all of the data objects created at the GoGoRoad application level will be required to capture...
Creating data relationships in Views
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Challenge
Creating data relationships in Views
4 Aufgaben
10 Min.
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The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating new aggregates on streamable data
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Challenge
Creating new aggregates on streamable data
3 Aufgaben
20 Min.
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U+ Bank uses Pega Customer Decision Hub™ to present personalized offers to customers on its website. The system architects set up the Customer Profile...
Creating Personas and Channels for BAs
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Challenge
Creating Personas and Channels for BAs
4 Aufgaben
20 Min.
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...
Creating users and roles
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Challenge
Creating users and roles
4 Aufgaben
10 Min.
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Creating work status values
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Challenge
Creating work status values
2 Aufgaben
10 Min.
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GoGoRoad stakeholders want a way to quickly differentiate Assistance Request Cases during the Service and Resolution Stages. To clarify reporting on A...
Designing a Case Life Cycle
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Challenge
Designing a Case Life Cycle
8 Aufgaben
30 Min.
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The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...