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Overriding Case Urgency
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Reto
Overriding Case Urgency
1 Tarea
10 minutos
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Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Debugging application errors
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Reto
Debugging application errors
4 Tareas
20 minutos
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As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Enforcing Service-Level Agreements
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Reto
Enforcing Service-Level Agreements
1 Tarea
15 minutos
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You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
Approving work for BAs
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Reto
Approving work for BAs
5 Tareas
20 minutos
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In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Approving work
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Reto
Approving work
1 Tarea
5 minutos
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The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Routing work to users
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Reto
Routing work to users
2 Tareas
10 minutos
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Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Attaching PDF files to a case
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Reto
Attaching PDF files to a case
2 Tareas
10 minutos
Pega Platform 8.8 -
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Automating Decisions with Decision tables
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Reto
Automating Decisions with Decision tables
2 Tareas
10 minutos
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score and loan...
Automating Decisions with Decision trees
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Reto
Automating Decisions with Decision trees
2 Tareas
10 minutos
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score, loan...
Routing work to users for BAs
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Reto
Routing work to users for BAs
2 Tareas
15 minutos
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In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...