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Application Development

Configuring business conditions

  • Módulo

    Configuring business conditions

    2 Temas

    20 minutos

    Pega Customer Service 8.7 Visible to all users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Configuring common phrases for agents

  • Módulo

    Configuring common phrases for agents

    1 Tema

    10 minutos

    Visible to all users
  • Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Configuring customer verification

  • Módulo

    Configuring customer verification

    2 Temas

    20 minutos

    Visible to all users
  • The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...

Creating a new Cosmos application

  • Módulo

    Creating a new Cosmos application

    2 Temas

    30 minutos

    Pega Platform 8.4 Visible to all users
  • Learn to use the New Application wizard to quickly create a Cosmos application and distinguish Cosmos in the application stack. 

Customizing the customer service user interface

  • Módulo

    Customizing the customer service user interface

    2 Temas

    15 minutos

    Visible to all users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Guiding a customer service agent with dialogs

  • Módulo

    Guiding a customer service agent with dialogs

    2 Temas

    15 minutos

    Pega Customer Service 8.7 Visible to all users
  • Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Low-code defined

Pega Low-Code App Factory introduction

  • Módulo

    Pega Low-Code App Factory introduction

    2 Temas

    22 minutos

    Pega Platform 8.4 Visible to all users
  • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Pega Platform patch releases

  • Módulo

    Pega Platform patch releases

    3 Temas

    40 minutos

    Pega Platform Visible to all users
  • Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...

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