Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...

Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.

Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Organize information for end-users by using layouts and controls for easy navigation through forms.

As a Pega Business Architect, you need to understand the Pega Platform™ features that allow you to tailor the user experience based on channel and...

Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.

Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...

Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...