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GoGoRoad provides roadside assistance services. For a Roadside assistance case type, a driver selects the payment type — credit card or cash. The...
GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...
Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
GoGoRoad product managers want to restrict access to development on the New Vendor case type so that only approved roles perform updates. Configure...
Each candidate case includes a Taxpayer Identification Number (TIN) to identify the candidate. This information is considered sensitive personal...
In the Employee Evaluation case, TGB provides an optional, case-wide action to update an employee’s goals. The Human Resources (HR) department...
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